Friday, July 21, 2006

"Our first priority is the customers and associates"

Eight people were stabbed today at a Schnucks supermarket in Tennessee. The first published sound bites from St. Louis headquarters:
"Our first priority is the customers and associates," said Schnucks Markets Inc. spokeswoman Lori Willis said. She said officials from the St. Louis-based company were on their way to the scene.
Emphasis on people first, reinforced by the instant decision to send officials from HQ to the scene.

Excellent job.

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